Most of the products we sell are held in stock and as such are delivered within 3-5 business days. However, some items are printed to order and, therefore, should you require your goods sooner, please contact our customer service team to avoid disappointment.
Please note that we send most of our products out via a carrier service and we currently only deliver to the mainland UK.
Current Delivery Rates
Mainland UK: £8.25 per 10kg
These terms are only applicable to Dementia Signs and not Covid-19 items.
If you place an order with us and then, for whatever reason, decide to change your mind, don’t panic. Just contact us as soon as you can and, if possible, we can stop your order being despatched, refund your money and cancel the order.
If the goods have already been sent out to you, contact us to arrange a return within 30 days of delivery and we will refund you the cost of unopened, unused goods and original delivery charge.
You are responsible for the cost of returning unwanted goods to us. If you prefer, we can arrange a collection from you. Contact us for latest collection pricing.
Please note: For hygiene reasons, items of underwear may only be returned if they are in original, unopened packaging. We cannot accept returns of opened consumable items, such as incontinence pads, gloves, wipes etc. If you are unsure about the suitability of a product prior to ordering, contact our Customer Service team and ask us about our product sample service.
Without prejudice to Deliver Net Limited we retain the right to refuse the return of items which;
1. have been damaged by Customers
2. have been opened, partly used or from which the seals have been removed or tampered with
3. have been damaged by fire, water or smoke
4. were ordered as bespoke items
5. were delivered to the Customer more than 30 days earlier
If you need to return an item, please Contact Us with your order number and details about the product you would like to return. We will respond quickly with instructions for how to return items from your order.